returns on custom orders: we are unable to offer refunds, but we want you to be happy. please email us at firstname.lastname@example.org and we'll see what we can do. if the error occurs on our end, we are happy to refund your shipping fees.
you can return any non-custom piece for store credit, minus shipping costs. your non-custom piece must be in its original condition and returned to us within 30 days of its purchase date. to initiate your return please email us at email@example.com.
additional non-returnable items:
any item not in its original condition.
any item that is returned more than 30 days after delivery
refunds (if applicable)
once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
you will be responsible for paying for your own shipping costs for returning your item. shipping costs are non-refundable. if you receive a refund, the cost of return shipping will be deducted from your refund.
depending on where you live, the time it may take for your exchanged product to reach you, may vary.
if you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. we don’t guarantee that we will receive your returned item.